Total Quality Management

A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.
Quality tools:
Number of tools that an organization can use for problem solving and process improvement
Flowchart
Histogram
Paretochart
Scatter Diagram
Control chart
Cause and effect diagram

Quality Assurance
Quality assurance refers to the assurance to customers that products ,parts ,components etc contain specified characteristics and and are fit for the intended use.
Quality assurance is concerned with determining
the procedures to be used
and the frequency of checks or tests to be made within system so as to ensure that the system is meeting the specification incorporated in the product/service design.

Forms of quality assurance::
1)Quality audit: is an independent review conducted to compare some aspect of quality performance with a standard for that performance.
Purpose of quality audit
Products are fit for use and safe for the user
Standards and regulations defined by government agencies,industry associations
Conformance to specifications
Deficiencies are identified and corrective actions are taken
Quality surveys
Relative standing in the market place with regard to quality
refetchAnalysis of users situations
Challenge to product development ,design engineering
Challenge to top management itself with respect to policies
Employee perceptions on quality
Product audit is an independent evaluation of product quality to determine its fitness for use and conformance to specifications.
Purpose of product audit include
Estimating the quality level as delivered to customers
Providing information useful in improving the outgoing product quality level