Tuesday, May 4, 2010

control groups

Quality Circle

A quality circle is a completely voluntary group of 6 to 8 workers of a shop or who meet regularly during company time once every fortnight or every month under the leadership of a trained foreman or section head to examine work related problems that affect the quality of output and to recommend to the management possible solutions to those problems.

Characteristics of quality circles::

It harmonizes the work

It removes barrier of mistrust

It is voluntary

It is participative

It is group activity

It has management support

It involves task performance

It is not a forum for management to unload all the problems

Objectives of quality circle

To make use of brain power of employees in addition to their feet and hand

To improve mutual trust between management and employees union

To promote participative culture which is the essence of quality circle concept

To improve the quality of the organization

Steps involved in quality circle

Identification of problem

Selection of the problem

Analysis of the problem

Generating alternative solutions

Select the most appropriate solution

Preparation of action plan

Approval of the management

Implementation

ADVANTAGES OF QUALITY CIRCLES

Improvement in quality

Increase in productivity

Better house keeping

Cost reduction

Increased safety

Better communication

Effective team work

Better mutual trust

Disadvantages of quality circles

Lack of management support

Time required to implement

Failure to hire consultants

Improper composition of quality circles

control charts

CONTROL CHART

Control chart is a time ordered plot of representative sample statistics obtained from an ongoing process.

It has upper and lower limits called control limits, that define the range of acceptable.

Conversely if the data point that falls outside of either limit will would be taken as evidence that the process output is non random. Not in control.

Purpose of a control chart is to monitor process output to see if it is random.

SPC uses control charts to determine if a process is within the controlled parameters:

1)if it is determined that the process is out of control

2)SPC provides the opportunity to investigate and determine the cause of this condition.

3)when the root cause of the problem s determined the strategy can be identified to correct it.

Control chart is a time ordered plot of sample statistics used to distinguish between random and non random variability.

Basis for the control chart is the sampling distribution.

Control limits : the dividing lines between random and non random deviations from the mean of the distribution.

Control charts have two limits that separate random variation and non random variation.

Larger value is upper control limit and lower value is the lower control limit.

Characteristics of control charts

A nominal value or centre line .

Two control limits used to judge whether the action is required ,an UCL and LCL.

Advantages

Simple and effective

After the process is in statistical control its performance can be further improved to reduce variation.

There are four commonly used control charts .

Two are used for variable(mean and range charts)

Two are used for attributes.

Attributes :generates data that are counted .( no.of defectives,no of calls per day)

Variable : generated data that are measured .(amount of tie needed to complete a task , length or width of the part.

Control charts for variables

Two types of control charts for variables are:

Control charts for means :monitor the central tendency

Control charts for range : monitors the dispersion of a process.

Mean charts: it can be constructed in one of two ways

The choice depends on what information is available.

Range control charts: are used to monitor process dispersion.

CONTROL CHARTS FOR ATTRIBUTES

Control charts for attributes are used when the process characteristic is counted rather than measured.

Two types of attributes control

Where the nature of product is such that the characteristic cannot be measured quantitavely , the items are classified only defectives and non defectives at the time of the final inspection.

The defects can be measured in any of the following two ways:

1)number of defective items are taken in different samples.

Here p chart or np chart is used.

2)number of defects in one item.in this case C chart is used.

pChart (fraction defective)

When observations can be placed into one of two categories.

These charts are constructed by recording at least 20successive inspections.

Observations can be classified as

Good or bad

Pass or fail

cCharts

cChart –used to monitor the number of defects per unit.

Goal is to control the number of occurrences per unit.

Ex: scratches ,chips,dents or errors per item

cracks or faults per unit of distance

breaks or distances per unit area

calls,complaints,failures, equipment breakdowns.

Acceptance Sampling

Acceptance sampling is a process of inferring the quality of a large number of items ( a batch or lot) before or after a process to judge conformance with the predetermined standards.

It might be used by the customer to evaluate the quality of incoming materials or by a producer to evaluate the quality of outgoing product.

If number of defective items in the sample is greater than some specified level it means that the batch probably has an unacceptable number of defective items and we reject it.

If the number of defective items in the sample is less than or equal to the specified number the batch is deemed to be of acceptable quality.

Average outgoing quality: when a sampling plan rejects a lot .The lot may be subjected to 100% inspection. Any defectives found in the lot replaced by good items so that the lot contains all the good items.

AOQ= average number of defectives * 100

_____________________________

no of items in lot

Accepted quality level: it represents maximum proportion of defectives which the consumer finds acceptable.

It is the maximum percent defectives that for the purpose of sampling inspection can be considered satisfactory.

Lot tolerance percent defective: the upper limit on the percentage of defects that a customer is willing to accept.

Consumer’s risk (beta): the probability that a lot containing defects exceeding LTPD will be accepted.

Producer’s risk (alpha): the probability that a lot containing accepted quality level will be rejected.

Operating Characteristics Curve

The probability curve that shows the probabilities of accepting lots with various fraction defectives.

OC curves describes an important feature of acceptable sample plans.

The following can happen when we go for acceptance sampling plans.

We accept good lots

We reject bad lots

We may accept bad lots

We may reject good lots

When good lot is rejected the error is known as type 1 error

Risk of rejecting a good lot based on the evidence is known as producer’s risk.

When a bad lot is accepted as a good lot based on the sample evidence the error is known a s type 11 error and the risk of accepting the bad lot as good in known as consumer’s risk (beta).

OC curve is used for :

Design and development of sampling plans

Evaluation of sampling plans

Comparison between sampling plans

Types of acceptance sampling

Single sampling: In single plan one random sample is drawn from each lot and every item in the sample is examined and classifies as either good or defective.

Double sampling plan: allows for the opportunity to take a second sample if the results in the initial sample are inconclusive.

Multisampling plan : is similar to double sampling plan except more than two samples may be required .

STATISTICAL QUALITY CONTROL

SQC is the application of statistical techniques to accept or reject products already produced or to control the process and therefore product quality while the part is being made.
Statistics is the collection ,organization ,analysis ,interpretation and presentation of data.
SQC consists of the following activities:
1)Systematic collection and graphic recording of the accurate data.
2)Analysis of data
3)practical engineering and management action,if the information obtained indicates significant deviation from the specified limits.
SQC is the application of statistical techniques to determine how far the products conforms to the standards of quality and to what extent quality deviates from the standard quality.
Importance /Benefits of SQC
It Saves on rejection
Maintains high standards of quality
Reduced expenses of inspection
Ensures standard prices
Feelings of responsibility among workers
Time and cost of inspection is reduced
Product design can be improved
SQC decides the correct methods of inspections

INSPECTION
Inspection is an appraisal activity that compares goods or services to a standard.
Inspection can occur at three points :
Before production
During production
After production
Where to inspect in the process
Raw materials, finished goods,before a costly operation,before an irreversible process,before a covering process.
Acceptance sampling : Inspection before and after production often involves acceptance sampling procedures.
Process control : monitoring during the production process is referred to as process control.

Quality Circle

a quality circle is a completely voluntary group of 6 to 8 workers of a shop or who meet regularly during company time once every fortnight or every month under the leadership of a trained foreman or section head to examine work related problems that affect the quality of output and to recommend to the management possible solutions to those problems.

Characteristics of quality circles::

It harmonizes the work

It removes barrier of mistrust

It is voluntary

It is participative

It is group activity

It has management support

It involves task performance

It is not a forum for management to unload all the problems

Objectives of quality circle

To make use of brain power of employees in addition to their feet and hand

To improve mutual trust between management and employees union

To promote participative culture which is the essence of quality circle concept

To improve the quality of the organization

Steps involved in quality circle

Identification of problem

Selection of the problem

Analysis of the problem

Generating alternative solutions

Select the most appropriate solution

Preparation of action plan

Approval of the management

Implementation

ADVANTAGES OF QUALITY CIRCLES

Improvement in quality

Increase in productivity

Better house keeping

Cost reduction

Increased safety

Better communication

Effective team work

Better mutual trust

Disadvantages of quality circles

Lack of management support

Time required to implement

Failure to hire consultants

Improper composition of quality circles

Total Quality Management

A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.
Quality tools:
Number of tools that an organization can use for problem solving and process improvement
Flowchart
Histogram
Paretochart
Scatter Diagram
Control chart
Cause and effect diagram

Quality Assurance
Quality assurance refers to the assurance to customers that products ,parts ,components etc contain specified characteristics and and are fit for the intended use.
Quality assurance is concerned with determining
the procedures to be used
and the frequency of checks or tests to be made within system so as to ensure that the system is meeting the specification incorporated in the product/service design.

Forms of quality assurance::
1)Quality audit: is an independent review conducted to compare some aspect of quality performance with a standard for that performance.
Purpose of quality audit
Products are fit for use and safe for the user
Standards and regulations defined by government agencies,industry associations
Conformance to specifications
Deficiencies are identified and corrective actions are taken
Quality surveys
Relative standing in the market place with regard to quality
refetchAnalysis of users situations
Challenge to product development ,design engineering
Challenge to top management itself with respect to policies
Employee perceptions on quality
Product audit is an independent evaluation of product quality to determine its fitness for use and conformance to specifications.
Purpose of product audit include
Estimating the quality level as delivered to customers
Providing information useful in improving the outgoing product quality level

QUALITY CONTROL

QUALITY:::Quality refers to the ability of a product or service to consistently meet or exceed customer expectations or requirements.

Dimensions of Quality:::

Product quality is often judged on eight dimensions of quality:

Performance

Aesthetics

Special features

Conformance

Reliability

Durability

Perceived quality

Serviceability

Service quality : dimensions of product quality don’t adequately describe the service quality

Convenience

Reliability

Responsiveness

Time

Assurance

Courtesy

Tangibles

Modern Quality Management Gurus

W Edwards Deming : a statistics professor at New York University .

Deming embraced his philosophy and requested his assistance in setting up quality improvement programs.

Deming stressed the need to reduce variation in output which can be accomplished by distinguishing between special causes of variation and common causes of variation

Joseph M Juran : taught manufacturers how to improve quality of their goods.

It is his view that quality begins by knowing what customer wants.

He believes that roughly 80% of quality defects are management controllable.

Consequence of poor quality

Loss of business

Liability

Productivity

Costs

Responsibility for quality

Top management

Design

Procurement

Production /operations

Quality assurance

Packaging and shipping

Marketing and sales

Customer service

Costs of quality

Appraisal costs : relate to inspection ,testing, and other activities to uncover defectives.

Prevention costs : relate to attempts to prevent defects from occurring .The include costs such as planning and administration costs,working with vendors ,training costs.

Failure costs are incurred by defective parts or products or by faulty services.

Quality awards

Bal ridge award: Annual award given by the US government to recognize quality achievements of US companies.

European Quality award : European ward for organizational excellence

Deming prize: Japan’s highly coveted award recognizing successful quality efforts.

Quality Control

Control may be referred to as the comparison of the actual results (finished product) with the predetermined standards and specifications.

According to Alford Beatty,” Quality control may be defined as that industrial management technique or group of techniques by means of which products of uniform acceptable quality are manufactured”.

Objectives of Quality control::

Assess the quality

Take necessary remedial steps

Suggest suitable improvements

Develop quality consciousness

Assess the various techniques

Reduce wastage

Functions of quality control department

Ensure that products of uniform and specified quality should only reach the customer.

Provide process sheet to all related persons

Develop quality awareness

Suggest solutions to various problems encountered during the course of manufacturing.

Importance and advantage of Quality Control

Reduction in costs

Improvement in the morale of employees

Maximum utilization of resources

Increase in sales

Consumer’s satisfaction

QUALITY CONTROL

QUALITY:::

Quality refers to the ability of a product or service to consistently meet or exceed customer expectations or requirements.

Dimensions of Quality:::

Product quality is often judged on eight dimensions of quality:

Performance

Aesthetics

Special features

Conformance

Reliability

Durability

Perceived quality

Serviceability

Service quality : dimensions of product quality don’t adequately describe the service quality

Convenience

Reliability

Responsiveness

Time

Assurance

Courtesy

Tangibles

Modern Quality Management Gurus

W Edwards Deming : a statistics professor at New York University .

Deming embraced his philosophy and requested his assistance in setting up quality improvement programs.

Deming stressed the need to reduce variation in output which can be accomplished by distinguishing between special causes of variation and common causes of variation

Joseph M Juran : taught manufacturers how to improve quality of their goods.

It is his view that quality begins by knowing what customer wants.

He believes that roughly 80% of quality defects are management controllable.

Consequence of poor quality

Loss of business

Liability

Productivity

Costs

Responsibility for quality

Top management

Design

Procurement

Production /operations

Quality assurance

Packaging and shipping

Marketing and sales

Customer service


Costs of quality

Appraisal costs : relate to inspection ,testing, and other activities to uncover defectives.

Prevention costs : relate to attempts to prevent defects from occurring .The include costs such as planning and administration costs,working with vendors ,training costs.

Failure costs are incurred by defective parts or products or by faulty services.

Quality awards

Bal ridge award: Annual award given by the US government to recognize quality achievements of US companies.

European Quality award : European ward for organizational excellence

Deming prize: Japan’s highly coveted award recognizing successful quality efforts.

Quality Control

Control may be referred to as the comparison of the actual results (finished product) with the predetermined standards and specifications.

According to Alford Beatty,” Quality control may be defined as that industrial management technique or group of techniques by means of which products of uniform acceptable quality are manufactured”.

Objectives of Quality control::

Assess the quality

Take necessary remedial steps

Suggest suitable improvements

Develop quality consciousness

Assess the various techniques

Reduce wastage

Functions of quality control department

Ensure that products of uniform and specified quality should only reach the customer.

Provide process sheet to all related persons

Develop quality awareness

Suggest solutions to various problems encountered during the course of manufacturing.

Importance and advantage of Quality Control

Reduction in costs

Improvement in the morale of employees

Maximum utilization of resources

Increase in sales

Consumer’s satisfaction


e-PROCURMENT

E-procurement (electronic procurement, sometimes also known as supplier exchange) is the business-to-business or business-to-consumer or Business-to-government purchase and sale of supplies, Work and services through the Internet as well as other information and networking systems, such as Electronic Data Interchange and Enterprise Resource Planning.[1]

Typically, e-procurement Web sites allow qualified and registered users to look for buyers or sellers of goods and services. Depending on the approach, buyers or sellers may specify costs or invite bids. Transactions can be initiated and completed. Ongoing purchases may qualify customers for volume discounts or special offers. E-procurement software may make it possible to automate some buying and selling. Companies participating expect to be able to control parts inventories more effectively, reduce purchasing agent overhead, and improve manufacturing cycles. E-procurement is expected to be integrated into the wider Purchase-to-pay (P2P) value chain with the trend toward computerized supply chain management.

E-procurement is done with a software application that includes features for supplier management and complex auctions. The new generation of E-Procurement is now on-demand or a software-as-a-service.

There are seven main types of e-procurement:

  • Web-based ERP (Enterprise Resource Planning): Creating and approving purchasing requisitions, placing purchase orders and receiving goods and services by using a software system based on Internet technology.
  • e-MRO (Maintenance, Repair and Overhaul): The same as web-based ERP except that the goods and services ordered are non-product related MRO supplies.
  • e-sourcing: Identifying new suppliers for a specific category of purchasing requirements using Internet technology.
  • e-tendering: Sending requests for information and prices to suppliers and receiving the responses of suppliers using Internet technology.
  • e-reverse auctioning: Using Internet technology to buy goods and services from a number of known or unknown suppliers.
  • e-informing: Gathering and distributing purchasing information both from and to internal and external parties using Internet technology.
  • e-marketsites: Expands on Web-based ERP to open up value chains. Buying communities can access preferred suppliers' products and services, add to shopping carts, create requisition, seek approval, receipt purchase orders and process electronic invoices with integration to suppliers' supply chains and buyers' financial systems.

The e-procurement value chain consists of Indent Management, eTendering, eAuctioning, Vendor Management, Catalogue Management, and Contract Management. Indent Management is the workflow involved in the preparation of tenders. This part of the value chain is optional, with individual procuring departments defining their indenting process. In works procurement, administrative approval and technical sanction are obtained in electronic format. In goods procurement, indent generation activity is done online. The end result of the stage is taken as inputs for issuing the NIT.

Elements of e-procurement include Request For Information, Request For Proposal, Request for Quotation, RFx (the previous three together), and eRFx (software for managing RFx projects).